Terms and Conditions

Terms and Conditions

Taxi Utrecht


Index


Article 1 Definitions

Article 2 The Applicability of the General Terms and Conditions

Article 3 Baggage

Article 4 Agreement and Tickets

Article 5 Refund of the Ticket Price, Changes and Cancellations

Article 6 Now Show

Article 7 Special Passenger Transport

Article 8 Transport of Pets

Article 9 Payments

Article 10 Delays

Article 11 Carriage and Conditions of Carriage

Article 12 Liability of the Provider

Article 13 Force majeure

Article 14 Privacy

Article 15 Intellectual Property Rights

Article 16 Miscellaneous

Article 17 Complaints procedure

Article 18 Applicable Law & Choice of Forum




Article 1: Definitions

In these General Terms and Conditions, the following definitions apply:


Provider hereinafter referred to as “Provider”

Taxi Utrecht

City plateau 7

3521 AZ Utrecht

Chamber of Commerce: 84107731


Baggage hereinafter “Baggage”

The Customer's Baggage which can be divided into Medium Baggage, Large Baggage and Hand Baggage.


Hand baggage hereinafter referred to as “Hand baggage”

A bag or luggage with a maximum size of 55 x 25 x 35 centimeters.


Medium Baggage hereinafter referred to as "Medium Baggage"

A suitcase or piece of luggage with a maximum size of 150 centimeters.


Large Baggage hereinafter "Large Baggage"

A suitcase or luggage with a maximum size of 180 centimeters.


Special Passenger Transport hereinafter referred to as “Special Passenger Transport”

The transport of persons who are disabled or in need of assistance. As well as the transport of children for which the use of a child seat is required.


Customer hereinafter “Customer”

The private person who purchases the Services from the Provider.


Services hereinafter “Services”

The Services of the Provider or the Carrier at a predetermined and fixed Ticket price. Facilitating the carriage of the Customer by the Carrier.


Agreement hereinafter “Agreement”

The Agreement between the Provider and the Customer for the provision of the Services.


Ticket hereafter “Ticket”

The ticket provided by the Provider to the Customer in an Agreement.


Ticket price hereinafter “Ticket price”

The determined price of the Ticket per Service and the resulting Agreement.


Carrier hereinafter referred to as “Carrier”

The natural person who transports persons and luggage.


No-show hereafter “No-Show”

The absence of the Customer without cancellation at the agreed location.


Article 2: The applicability of the General Terms and Conditions


The General Terms and Conditions apply to every Service and Agreement of the Provider.



Article 3: Baggage


During transport, the Customer may only take the Baggage with him as agreed in the Agreement and as stated on the Ticket. It is not possible to take extra Baggage without the prior written permission of the Supplier. The Customer is obliged to pay the costs for the extra Baggage. These are invoiced by the Provider to the Customer. Both the Provider and the Carrier may refuse the Customer's Baggage at any time. For example, if there is dangerous Baggage and/or Baggage that is prohibited and/or Baggage that can lead to dangerous situations or damage. The Provider is under no circumstances liable for Baggage of the Customer that is lost and/or is damaged.


Article 4: Agreement & Tickets


The Customer can reserve a taxi at https://taxiutrecht.org/. The prices for the Tickets are fixed rates. The Provider asks the Customer to provide the required information as complete as possible. An Agreement is concluded between the parties when the Customer accepts the Service and the Provider has received payment from the Customer.


The Customer will receive an email from the Provider confirming the Agreement. The Ticket is not transferable to other persons. Provided the Customer has written and explicit permission for this from the Carrier. The Carrier is only obliged to transport the Customer to the pre-agreed location upon presentation of the Ticket.



Article 5: Refund of the Ticket Price, Changes and Cancellations


The Customer has the right to change or cancel the Agreement via the email or the link in the confirmation email from the Provider. The Provider must be informed of this by e-mail, the link in the confirmation e-mail or in writing. Changes can be made at the latest up to 12 hours before the time of the original booking.


A cancellation must be made in writing and no later than 6 hours before the time of the original booking. Only in this case will the Customer be entitled to a refund of the Ticket Price. The right to a refund expires in the following situations:


● Cancellation later than 6 hours before the original carriage will be cancelled.

● If the Agreement is drawn up within 6 hours before the original time.


If the Provider has received the rightful cancellation from the Customer, the Ticket Price will be refunded within 30 days afterwards. The Provider will retain 10% of the original Ticket price with a minimum of €15 per ticket. The percentage serves as an allowance for administrative costs.



Article 6: No Show


There is a No-Show if the Taxi of the Provider appears at the agreed location without the Customer showing up and no valid cancellation has taken place. The Carrier reserves the right to return the Taxi to its stand. In the event of a No-Show, the Customer is obliged to pay the agreed Ticket price. There is no refund under any circumstances.


Article 7: Special Passenger Transport


Special Passenger Transport is possible if there is written permission from the Provider that has been submitted in advance. The Provider must receive the Customer's request for Special Passenger Transport 3 days before the original time.


Special Passenger Transport means the following:


● Do not only transport children who must be transported in a child seat or maxi-cosi due to safety regulations.


● Wheelchair transport or the transport of people with a rollator or other walking aid.


The Provider or Carrier may always refuse a Customer's request for Special Passenger Transport if this creates a dangerous or annoying situation for other travelers or the Customer or Carrier itself.



Article 8: Transporting Pets


The Customer may only take pets during transport with the explicit prior consent of the Provider. In doing so, the Customer must comply with the provisions discussed in this article. The animals must be transported in a bag or suitable carrier. The Customer must safely place or hold the animal on his lap.


The Customer must submit his request regarding the transport of animals to the Provider no later than 3 days prior to the transport. The Customer must submit the request in writing to the Provider. The animals must not cause any damage or inconvenience during transport. Not for the Carrier or the Customer, Co-passengers are not allowed to travel. The Supplier or Transporter may refuse the animals. The right to a refund of the Ticket Price lapses for the Customer. There is no question of a surcharge. Assistance dogs assigned to the Customer are allowed in all circumstances.


Article 9: Payments


The Customer can pay the Ticket price via iDEAL or a credit card. This can be done via the website of the Provider or by means of a direct cash payment, a debit card transaction or with a credit card to the Carrier. An administrative fee of € 2.50 will be charged if the Customer opts for a direct payment to the Carrier.


Business clients can also use the Services of the Provider on account. The Provider may set off the claims against the Customer against its debt(s) to the Customer. Business invoices have a payment term of 14 days.


On expiry of this term without payment, the business client is in default. The Provider may immediately and automatically charge € 15.00 administrative costs. The amount will be increased by 15% legal costs and at least € 40.00 if the business client has not yet paid the outstanding amount to the Provider after 30 days.



Article 10: Delays


It is possible that due to circumstances the taxi arrives 15 minutes earlier or later than the time as agreed in the Agreement. This may concern a (traffic) situation that cannot be influenced by the Provider or Carrier. The customer must be aware of this and must always be at the agreed destination within these 15 minutes.


The Provider or the Carrier may be held liable for delays by the Customer. Nor for any damage resulting from this. Except and insofar as the law dictates otherwise. If the taxi exceeds the specified time slot, the Customer is entitled to a refund on the Ticket price with a maximum of € 15.00. This must be requested in writing from the Provider.



Article 11: Carriage and Conditions of Carriage


The Carrier or the partner selected by the Provider or Carrier is responsible for the transport of the Customer. In the case of transport by a partner, there is a transport agreement between the Provider and the Customer. It states both the carriage of the Customer by the Carrier, the Baggage and the applicable conditions of carriage as observed by the Carrier.


If there is any misconception between the Conditions of Carriage and the General Conditions, the General Conditions shall be binding. The Customer must enter the date, location and time on the Ticket and be available for carriage at the agreed time. Taking into account a delay or acceleration of the Taxi concerning 15 minutes. The Customer must take this into account in all cases.



Article 12: Liability of the Provider


The Provider is in no way liable for damage in any form whatsoever from the Customer or third parties. This also includes consequential and non-material damage, any loss of turnover and profit, loss of data and damage in connection with the Services, related thereto or damage as a result of the carriage of the Customer by the Carrier and/or his Baggage . This also applies to personal injury, material and financial damage and damage suffered in any form by the Customer.


In the event that the Provider can be held liable, regardless of the provisions of the preceding article, the Provider's liability towards the Customer is irrevocably limited per event (where related events count as one event) to the actual fees paid by the Customer to the Provider excluding VAT/invoice amount. The provisions under article 13 do not apply if and insofar as the damage is caused by intent or willful recklessness on the part of the Provider or its employees.


The Provider is in no way liable for damage if the damage results from the fact that the Provider and/or the Carrier complies with the applicable laws and regulations. This includes, but is not limited to, the legal regulations, decisions and instructions, nor for non-compliance with these laws and regulations by the Customer. This includes, but is not limited to, the instructions of the Provider or the Carrier. This includes but is not limited to the instructions on the Provider's website regarding the arrival time and contact details during the booking process of the Services.



Article 13: Force majeure


In the event of force majeure, the Provider is not obliged to fulfill one or more obligations. The Provider is also not liable for damage resulting from force majeure. This includes a non-attributable shortcoming on the part of the Carrier or a partner and any traffic situation over which the Provider can exercise no control.


Such as but not limited to traffic accidents, delays and traffic jams due to accidents, delays due to government checkpoints, terrorist attacks or acts, traffic jams and extreme or dangerous weather conditions.


Article 14: Privacy


It is assumed that the Customer has taken note of the Provider's privacy statement. The Customer agrees to the way in which his personal data is processed. The Customer may always view the personal and processed data. The Customer may also always ask the Provider to remove or make invisible this data.


The Provider must respond to this request from the Customer within 4 weeks. This after the interests of the Provider and the privacy of the Customer have been weighed up. In the event of a decision to remove or block, the Provider must notify the Customer of how this will affect the Services that the Customer uses.



Article 14: Privacy


It is assumed that the Customer has taken note of the Provider's privacy statement. The Customer agrees to the way in which his personal data is processed. The Customer may always view the personal and processed data. The Customer may also always ask the Provider to remove or make invisible this data.


The Provider must respond to this request from the Customer within 4 weeks. This after the interests of the Provider and the privacy of the Customer have been weighed up. In the event of a decision to remove or block, the Provider must notify the Customer of how this will affect the Services that the Customer uses.


Article 15: Intellectual Property Rights


The Intellectual Property Rights that the Provider makes available on its Services rest with the Provider or with the partners of whom the Provider may make a part of these Services available to the Customer.


Article 16: Miscellaneous


A nullity or imperfection of the provisions and the articles in these General Terms and Conditions does not affect the legal validity of other provisions. In this case, the shortcomings will be replaced by new provisions. These must correspond as closely as possible with the old and imperfect provisions in terms of objective, scope and content.


Article 17: Complaints procedure


Complaints about the Agreement must be submitted in writing to the Provider within 10 working days of the invoice date.


Article 18: Applicable Law & Choice of Forum


These General Terms and Conditions are governed by Dutch law.

Only the Dutch court is competent to settle disputes arising from these General Terms and Conditions, to the exclusion of anyone else.

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